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Frequently Asked Questions

Most frequent questions and answers

How do I search for products ?

Simply type what you are looking for into the search bar at the top of each page and hit ↵Enter key (or click the magnifying glass icon). This will return a list of results for you with the closest matching items at the top of the page. 

If you can’t find what you’re looking for, try browsing using the navigation bar at the top of the page. If you’re searching for a product you’ve seen in your local store, it may not be available online at present, as not all products are currently stocked at riftvalleyglaziers.com.

Can I get a catalog ?

Every product available to purchase through the website is shown on the website.

If you are looking for a printed catalog, Our local store location do offer seasonal catalogs.

Do you have a number to call ?

Yes! You can reach Store Representatives at 0705-414-192. You can also contact us here.

What do I do if I have a faulty item ?

If your purchase has a problem that would have stopped someone from buying it and has a major fault, you choose the remedy – refund, exchange, repair or compensation. If there is a minor fault, the item will be repaired or replaced at the store’s option.

Is there a store near me ?

Our store is located in Nakuru, Kenya.
But we do provide shipping for orders above Ksh 10,000

Is it possible to special order an item ?

Yes. If you don’t find an item at our website, we might have them in our offline store. If Rift Valley Glaziers Ltd. doesn’t have it, we can also order items directly from the manufacturers featured in our store. On average, special orders are available within few business days.